FAQ
Shipping & Delivery
How long does delivery take?
3-5 business days in Sweden.
International delivery varies depending
on the country.
What does shipping cost?
Shipping costs are calculated based on your location and order size. You will always see the shipping price before completing your purchase.
Can I track my order?
Yes, you will receive a tracking number via email when your order ships. You can track the delivery in real-time by clicking the link in the email.
What are the delivery options?
Home delivery to your mailbox, collection point, and parcel locker in Sweden
international trackable delivery.
Returns & Complaints
Can I return it?
You can return items within 30 days of the purchase date. The item must be in original condition with all tags intact.
How do I make a return?
Contact our customer service to initiate a return. We will send you a QR code and instructions. Return the item in its original packaging.
Do I get my money back immediately?
We process refunds within 5-7 business days of receiving your return. The money will be returned to your original payment method.
Payment
What payment methods can I use?
We accept all major credit cards, debit cards, PayPal, and other popular payment methods. You can choose your preferred payment method at checkout.
Is my payment secure?
Yes, we use SSL encryption to protect your payment details. All transactions are secure and your personal data is processed in accordance with GDPR.
Can I pay in installments?
We offer Klarna
When will the money be deducted?
When your order ships.
Material
What materials do you use?
Soft materials such as organic cotton and Tencel.
All materials are OEKO-TEX certified
What is Tencel?
Tencel is a brand name for a type of lyocell fiber made from wood cellulose (often from eucalyptus, beech, or spruce). It is a textile material widely used in clothing, especially in garments where softness, breathability, and a more sustainable material choice are desired.
More questions
How do I choose my size?
Follow the size guide. Product sizes are standard, with the exception of the Racerback, which runs large.
Where are the products manufactured?
FLOU's bralettes are designed in Sweden and manufactured in Portugal.